KPI Portal

Average time from customer enquiry to sales team response

The average time a customer has to wait for a response from the responsible people within the organization. If the responsible employees are rewarded based upon this measure, make sure there are clear agreements about the norm.Variables: enquiry-time, response timeMeasured as: Time (e.g. years, minutes),

Posted in All sectors, Internal Process, KPI, Sales / Aftersales | No Comments »

Order time

Time spent on ordering assortment.Variables: Spent order timeMeasured as: Amount (pieces),

Posted in Internal Process, KPI, Purchase | No Comments »