Number of sold articles during a certain time period.Variables: # sold articles, # returned articlesMeasured as: Amount (pieces, units, etc), Calculation: Sum of (# sold articles - # returned articles)

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Posted in All private sectors, Financial, KPI, Sales / Aftersales | No Comments »
Sales of goods and services taken up by the key customers of the organization, i.e. top 10% to 20% of customers. Top has to be predefined: is it based on number of purchased goods, turnover, or something else?Variables: Sales, top customersMeasured as: Rate (%), Amount (pieces),

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Posted in All private sectors, Customer, KPI, Marketing | No Comments »
The rate to which an organisation, business unit or department attracts or wins new customers or business.
Choose between real wins or leads (attracts).
Mind that this is not a conversion rate.Variables: Number of new customers or businessMeasured as: Rate (%),

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Posted in All private sectors, Customer, KPI, Marketing | No Comments »
Comparing current sales results to the sales results of prior periods, is an activity engaged in by all business owners and managers.Variables: actual sales $ current period, actual sales $ prior periodMeasured as: Value ($/€), Calculation: (actual sales $ current period - actual sales $ prior period)

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Posted in Financial, KPI, Sales / Aftersales | No Comments »
Gross sales minus any returns and allowances given.Variables: Gross sales, returns, allowancesMeasured as: Value ($/€), Calculation: Gross sales - returns - allowances

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Posted in Financial, KPI, Sales / Aftersales | No Comments »