KPI Portal

Cost of quality correction

Cost of rework ((predefined) period after transactions): rejects, warrantees, returns and allowances, inspection labor and equipment, complaint processing costsVariables: All the types of costs named aboveMeasured as: Value ($/€), Calculation: Sum of the costs

Posted in Internal Process, KPI, Manufacturing, Production | No Comments »

Customer loyalty

Percentage of customer retention within customer categories. Retention: after the first transaction, a customer will return within a predefined period. Variables: number of customers, number of returning customers Measured as: Rate (%), Calculation: Retention customers / total customers

Posted in All private sectors, Customer, KPI, Sales / Aftersales | No Comments »