KPI Portal

Number of sales

Number of sold articles during a certain time period.Variables: # sold articles, # returned articlesMeasured as: Amount (pieces, units, etc), Calculation: Sum of (# sold articles - # returned articles)

Posted in All private sectors, Financial, KPI, Sales | No Comments »

Stock value

Insight in stock growth per product/article (or group of products/articles) in comparison to a certain timespan.Variables: # purchased articles, # of articles on stock, # of sold articles, # of returned articles, dateMeasured as: Percentage (%), Calculation: ((# of purchased articles + # articles on stock)-(# of sold articles - ...

Posted in All private sectors, Internal Process, Inventory, KPI | No Comments »

Returns

Number of returned products or percentage of the total number products that has been returned. The cause of the measured returns are worth measuring: are they damaged or broken or is the customer simply not satisfied with it?Variables: Returned products, total number of sent productsMeasured as: Percentage (%), Amount (pieces, ...

Posted in All sectors, Customer, KPI, Sales | No Comments »

Cost of quality correction

Cost of rework ((predefined) period after transactions): rejects, warrantees, returns and allowances, inspection labor and equipment, complaint processing costsVariables: All the types of costs named aboveMeasured as: Value ($/€), Calculation: Sum of the costs

Posted in Internal Process, KPI, Manufacturing, Production | No Comments »

Customer loyalty

Percentage of customer retention within customer categories. Retention: after the first transaction, a customer will return within a predefined period. Variables: number of customers, number of returning customers Measured as: Rate (%), Calculation: Retention customers / total customers

Posted in All private sectors, Customer, KPI, Sales | No Comments »