KPI Portal

Number of contacts with customer during project and post-project wrap-up

Average number of contacts made with customers during a project for that customer. A higher number of contacts makes the organization more, or quicker, adaptive to problems in the project.Variables: contactsMeasured as: Amount (pieces, units, etc), Calculation: Sum of contacts during the defined period.

Posted in All sectors, Customer, KPI, Sales / Aftersales | No Comments »

Direct communications

Average number of contacts made with customers. A possible dimension is the organizational level, e.g. contact per department or customer, or client categories, e.g. top 10 clients.Variables: Number of contactsMeasured as: Amount (pieces, units, etc),

Posted in All sectors, Customer, KPI, Marketing | No Comments »