KPI Portal » All sectors http://www.kpi-portal.com The first step to a steerable organization! Fri, 12 Dec 2008 15:41:21 +0000 http://wordpress.org/?v=2.5 en Repeating calls complaints http://www.kpi-portal.com/bsc/internal_process/repeating-calls-complaints/ http://www.kpi-portal.com/bsc/internal_process/repeating-calls-complaints/#comments Fri, 12 Dec 2008 15:41:21 +0000 Bas van Raaij http://www.kpi-portal.com/?p=169 http://www.kpi-portal.com/bsc/internal_process/repeating-calls-complaints/feed/ Desk time http://www.kpi-portal.com/bsc/internal_process/desk-time/ http://www.kpi-portal.com/bsc/internal_process/desk-time/#comments Fri, 12 Dec 2008 15:19:06 +0000 Bas van Raaij http://www.kpi-portal.com/?p=168 http://www.kpi-portal.com/bsc/internal_process/desk-time/feed/ Abandoned calls http://www.kpi-portal.com/bsc/internal_process/abandoned-calls/ http://www.kpi-portal.com/bsc/internal_process/abandoned-calls/#comments Fri, 12 Dec 2008 15:15:19 +0000 Bas van Raaij http://www.kpi-portal.com/?p=167 http://www.kpi-portal.com/bsc/internal_process/abandoned-calls/feed/ Answering time telephone http://www.kpi-portal.com/bsc/internal_process/answering-time-telephone/ http://www.kpi-portal.com/bsc/internal_process/answering-time-telephone/#comments Fri, 12 Dec 2008 15:11:34 +0000 Bas van Raaij http://www.kpi-portal.com/?p=166 http://www.kpi-portal.com/bsc/internal_process/answering-time-telephone/feed/ Registered complaints http://www.kpi-portal.com/bsc/internal_process/registered-complaints/ http://www.kpi-portal.com/bsc/internal_process/registered-complaints/#comments Fri, 12 Dec 2008 15:01:26 +0000 Bas van Raaij http://www.kpi-portal.com/?p=162 http://www.kpi-portal.com/bsc/internal_process/registered-complaints/feed/ Call reponse http://www.kpi-portal.com/bsc/internal_process/call-reponse/ http://www.kpi-portal.com/bsc/internal_process/call-reponse/#comments Fri, 12 Dec 2008 14:59:27 +0000 Bas van Raaij http://www.kpi-portal.com/?p=161 http://www.kpi-portal.com/bsc/internal_process/call-reponse/feed/ Complaints http://www.kpi-portal.com/bsc/internal_process/complaints/ http://www.kpi-portal.com/bsc/internal_process/complaints/#comments Fri, 12 Dec 2008 14:39:56 +0000 Bas van Raaij http://www.kpi-portal.com/?p=160 http://www.kpi-portal.com/bsc/internal_process/complaints/feed/ Employee turnover http://www.kpi-portal.com/bsc/internal_process/employee-turnover/ http://www.kpi-portal.com/bsc/internal_process/employee-turnover/#comments Fri, 12 Dec 2008 14:12:51 +0000 Bas van Raaij http://www.kpi-portal.com/?p=159 http://www.kpi-portal.com/bsc/internal_process/employee-turnover/feed/ Employee motivation http://www.kpi-portal.com/bsc/internal_process/employee-motivation/ http://www.kpi-portal.com/bsc/internal_process/employee-motivation/#comments Fri, 12 Dec 2008 13:24:01 +0000 Bas van Raaij http://www.kpi-portal.com/?p=158 http://www.kpi-portal.com/bsc/internal_process/employee-motivation/feed/ Illness rate http://www.kpi-portal.com/bsc/internal_process/illness-rate/ http://www.kpi-portal.com/bsc/internal_process/illness-rate/#comments Fri, 12 Dec 2008 10:29:49 +0000 Bas van Raaij http://www.kpi-portal.com/?p=157 http://www.kpi-portal.com/bsc/internal_process/illness-rate/feed/