Number of sales
Number of sold articles during a certain time period.Variables: # sold articles, # returned articlesMeasured as: Amount (pieces, units, etc), Calculation: Sum of (# sold articles - # returned articles)
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Loading ...Sales 
Number of sold articles during a certain time period.Variables: # sold articles, # returned articlesMeasured as: Amount (pieces, units, etc), Calculation: Sum of (# sold articles - # returned articles)
(No Ratings Yet) Loading ...Returns
Number of returned products or percentage of the total number products that has been returned. The cause of the measured returns are worth measuring: are they damaged or broken or is the customer simply not satisfied with it?Variables: Returned products, total number of sent productsMeasured as: Percentage (%), Amount (pieces, ...
(No Ratings Yet) Loading ...Abandon rate—caller gives up
Number or percentage of callers to your service related telephone number that gives up before speaking one of the organizations' employees. A possible reason is a high average waiting time.Variables: Number of callers giving up before speaking to an employee, total number of callersMeasured as: Value ($/€), Calculation: (Number of ...
(No Ratings Yet) Loading ...Calls answered first time
Number or percentage of calls that has been answered by the first line, not having to be transferred to another party (second serviceline).Variables: (Number of calls answered at first line / total number of calls) * 100%Measured as: Value ($/€), Calculation: Number of calls answered at first line, total number ...
(No Ratings Yet) Loading ...Website Success Rate
WSR = No. of Hits * Bounce RateMeasured as: Amount (pieces, units, etc),
(4 votes, average: 3 out of 5)>>
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(4.5 out of 5)