KPI Portal » Sales / Aftersales http://www.kpi-portal.com The first step to a steerable organization Sun, 11 Apr 2010 15:58:01 +0000 http://wordpress.org/?v=2.5 en Repeating calls complaints http://www.kpi-portal.com/bsc/internal_process/repeating-calls-complaints/ http://www.kpi-portal.com/bsc/internal_process/repeating-calls-complaints/#comments Fri, 12 Dec 2008 15:41:21 +0000 Bas van Raaij http://www.kpi-portal.com/?p=169 http://www.kpi-portal.com/bsc/internal_process/repeating-calls-complaints/feed/ Desk time http://www.kpi-portal.com/bsc/internal_process/desk-time/ http://www.kpi-portal.com/bsc/internal_process/desk-time/#comments Fri, 12 Dec 2008 15:19:06 +0000 Bas van Raaij http://www.kpi-portal.com/?p=168 http://www.kpi-portal.com/bsc/internal_process/desk-time/feed/ Abandoned calls http://www.kpi-portal.com/bsc/internal_process/abandoned-calls/ http://www.kpi-portal.com/bsc/internal_process/abandoned-calls/#comments Fri, 12 Dec 2008 15:15:19 +0000 Bas van Raaij http://www.kpi-portal.com/?p=167 http://www.kpi-portal.com/bsc/internal_process/abandoned-calls/feed/ Answering time telephone http://www.kpi-portal.com/bsc/internal_process/answering-time-telephone/ http://www.kpi-portal.com/bsc/internal_process/answering-time-telephone/#comments Fri, 12 Dec 2008 15:11:34 +0000 Bas van Raaij http://www.kpi-portal.com/?p=166 http://www.kpi-portal.com/bsc/internal_process/answering-time-telephone/feed/ Registered complaints http://www.kpi-portal.com/bsc/internal_process/registered-complaints/ http://www.kpi-portal.com/bsc/internal_process/registered-complaints/#comments Fri, 12 Dec 2008 15:01:26 +0000 Bas van Raaij http://www.kpi-portal.com/?p=162 http://www.kpi-portal.com/bsc/internal_process/registered-complaints/feed/ Call reponse http://www.kpi-portal.com/bsc/internal_process/call-reponse/ http://www.kpi-portal.com/bsc/internal_process/call-reponse/#comments Fri, 12 Dec 2008 14:59:27 +0000 Bas van Raaij http://www.kpi-portal.com/?p=161 http://www.kpi-portal.com/bsc/internal_process/call-reponse/feed/ Complaints http://www.kpi-portal.com/bsc/internal_process/complaints/ http://www.kpi-portal.com/bsc/internal_process/complaints/#comments Fri, 12 Dec 2008 14:39:56 +0000 Bas van Raaij http://www.kpi-portal.com/?p=160 http://www.kpi-portal.com/bsc/internal_process/complaints/feed/ Number of sales http://www.kpi-portal.com/bsc/financial/number-of-sales/ http://www.kpi-portal.com/bsc/financial/number-of-sales/#comments Wed, 22 Oct 2008 11:24:36 +0000 Bas van Raaij http://www.kpi-portal.com/?p=149 http://www.kpi-portal.com/bsc/financial/number-of-sales/feed/ Returns http://www.kpi-portal.com/bsc/customer/returns-2/ http://www.kpi-portal.com/bsc/customer/returns-2/#comments Sat, 13 Sep 2008 17:17:32 +0000 tdomf_bce4b http://www.kpi-portal.com/?p=136 http://www.kpi-portal.com/bsc/customer/returns-2/feed/ Abandon rate—caller gives up http://www.kpi-portal.com/bsc/customer/abandon-rate%e2%80%94caller-gives-up/ http://www.kpi-portal.com/bsc/customer/abandon-rate%e2%80%94caller-gives-up/#comments Sat, 13 Sep 2008 17:17:24 +0000 tdomf_bce4b http://www.kpi-portal.com/?p=137 http://www.kpi-portal.com/bsc/customer/abandon-rate%e2%80%94caller-gives-up/feed/