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Number of defect goods on installation



Number of goods that are defect on arrival at the place where they have to be installed, including the problems that occur within the first 90 days of operation.Variables: Defect goodsMeasured as: Rate (%), Amount (pieces), Calculation: Sum of the defect goods

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Cost of quality correction



Cost of rework ((predefined) period after transactions): rejects, warrantees, returns and allowances, inspection labor and equipment, complaint processing costsVariables: All the types of costs named aboveMeasured as: Value ($/€), Calculation: Sum of the costs

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