Customer 
Number of visits made to a predefined set of customers (high potential, top 10 customers in turnover or profitability, etc.) to maintain and/or build a long term relationship with those customers.Variables: Number of visitsMeasured as: Amount (pieces, units, etc), Calculation: Sum of the number of visits.
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3 votes, average:
4 out of 5)
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Posted in All sectors, Customer, KPI, Marketing | No Comments »
Number of returned products or percentage of the total number products that has been returned. The cause of the measured returns are worth measuring: are they damaged or broken or is the customer simply not satisfied with it?Variables: Returned products, total number of sent productsMeasured as: Percentage (%), Amount (pieces, ...
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1 votes, average:
3 out of 5)
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Posted in All sectors, Customer, KPI, Sales / Aftersales | No Comments »
Number or percentage of callers to your service related telephone number that gives up before speaking one of the organizations' employees. A possible reason is a high average waiting time.Variables: Number of callers giving up before speaking to an employee, total number of callersMeasured as: Value ($/€), Calculation: (Number of ...
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Posted in All sectors, Customer, KPI, Sales / Aftersales | No Comments »
Number or percentage of calls that has been answered by the first line, not having to be transferred to another party (second serviceline).Variables: (Number of calls answered at first line / total number of calls) * 100%Measured as: Value ($/€), Calculation: Number of calls answered at first line, total number ...
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Posted in All sectors, Customer, KPI, Sales / Aftersales | No Comments »
The number of backlinks to your website is an indicator of the popularity of your site for search engines. The higher the number of backlinks, the more popular your site seems to be for search engines.Variables: BacklinksMeasured as: Amount (pieces, units, etc), Calculation: Number of backlinks
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1 votes, average:
5 out of 5)
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Posted in Customer, E-commerce, KPI, Marketing | No Comments »
