KPI Portal

Complaints

Total number of complaints (both absolute as presented as % of customers). This measure is an indicator of poor processes. Focus on bringing average number of complaints down.

Variables: Number of complaints (, number of customers)

Calculation: Number of complaints. Or: (Number of complaints / Number of customers) * 100%

Measured as: Percentage (%), Absolute (#),

  

Posted in All sectors, Internal Process, KPI, Sales / Aftersales

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