Call reponse

The number of responses within a predefined time period. Indicates responsiveness of the organization. Can also be presented as the percentage of all responses.

Variables: Number of responses within a predefined time period, total number of responses

Calculation: (Number of responses during a predefined time period / total number of responses) * 100%

Measured as: Percentage (%), Absolute (#),

  Add/vote at eKudos Add/vote at MSN Reporter Add/vote at Digg Stumble it! Add this item to Del.icio.us Add this item to Furl Add to your favorites at Technorati Add to your Google bookmarks Add to your Facebook-profile Subscribe to the RSS feed of this site E-mail this site via Feedburner

Posted in All sectors, Internal Process, KPI, Sales / Aftersales

1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
Loading ... Loading ...

Post a Comment