KPI Portal

Abandoned calls

Number or percentage of abandoned calls. Telephone performance contributes directly to customer satisfaction.

Variables: Number of abandoned calls, number of calls

Calculation: Number of abandoned calls / total (number of calls) * 100%

Measured as: Percentage (%), Absolute (#),

Interpretation of results: Lower is better

  

Posted in All sectors, Internal Process, KPI, Sales / Aftersales

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