KPI Portal

Returns

Number of returned products or percentage of the total number products that has been returned. The cause of the measured returns are worth measuring: are they damaged or broken or is the customer simply not satisfied with it?

Variables: Returned products, total number of sent products

Measured as: Percentage (%), Amount (pieces, units, etc),

Calculation: Returned products / Total number of sent products

  

Posted in All sectors, Customer, KPI, Sales / Aftersales

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