KPI Portal

Customers lost

Number of customers, or the percentage of customers from the total customer file, that has been lost and is not a customer anymore.

Variables: Amount of lost customers, total number of customers

Measured as: Rate (%), Amount (pieces),

Calculation: Amount of lost customers, or the amount of lost customers / total number of customers

  

Posted in All sectors, Customer, KPI, Sales / Aftersales

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