KPI Portal

Calls answered first time

Number or percentage of calls that has been answered by the first line, not having to be transferred to another party (second serviceline).

Variables: (Number of calls answered at first line / total number of calls) * 100%

Measured as: Value ($/€),

Calculation: Number of calls answered at first line, total number of calls

  

Posted in All sectors, Customer, KPI, Sales / Aftersales

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